Who we are

Our website address is: https://santisupportservices.com.au

Comments

When visitors leave comments, we collect the information they provide in the comments form. We also collect their IP address and browser user agent string to help detect spam.

We may send an anonymised version of your email address, also known as a hash, to the Gravatar service to check whether you use it. You can read the Gravatar privacy policy on the Gravatar website.

After we approve a comment, your profile picture may appear publicly alongside your comment.

Media

If you upload images to our website, avoid including embedded location data such as EXIF GPS information. Visitors may download images from the website and extract this location data.

Cookies

If you leave a comment on our website, you may choose to save your name, email address and website in cookies. These cookies make it easier to leave future comments without entering your details again. We keep these cookies for one year.

When you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and disappears when you close your browser.

When you log in, we set cookies to save your login details and screen display preferences. Login cookies last for two days, while screen preference cookies last for one year.

If you select “Remember Me”, your login remains active for two weeks. When you log out, we remove the login cookies.

When you edit or publish an article, we save an additional cookie. This cookie contains no personal data and identifies the post ID of the article you edited. It expires after one day.

Embedded content from other websites

Articles on our website may include embedded content such as videos, images and articles. Embedded content from other websites works in the same way as if you visited those websites directly.

Those websites may collect information about you. They may also use cookies, add third-party tracking and monitor your interaction with their content. This may include tracking your activity if you have an account and remain logged in.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.